This deposit secures the date (and venue if applicable) for your event. The remaining balance will be due on the day of (if applicable). This is non-refundable unless the artist cancels, in which case you will receive a 100% refund to the original payment method. In the event you have to reschedule for reasons beyond your control, we will extend a one time reschedule courtesy. If you have any questions you can contact Customer Service at Info@AuthenticHeartWork.com. Thank you for your business!